Code of Conduct - DL Driving

Code of Conduct

I am fully qualified and have agreed to follow the code of conduct which is as recommended by the DSA while providing driving lessons. This is as follows:

  • At all times treat clients with care, courtesy, respect and consideration
  • During driving lesson time, there should be no physical contact with a client, except in an emergency situation
  • Telephone calls/text messages for both parties should be made at a reasonable time of day e.g. 8am-8pm approx. unless urgent
  • Driving school car must be kept clean and tidy inside and outside
  • Good time keeping is essential and the driving instructor must advise client if late
  • Ensure full duration of driving lesson is given
  • Dress code - clean, tidy and smart
  • Each lesson is for paying client only, there are no lifts for other clients between lessons

On/before the 1st driving lesson, the driving instructor should provide clients with a written copy of their terms & conditions of business to include:

  • Full details of driving instructor
  • Price
  • Duration of driving lessons
  • The terms under which cancellations apply either by the driving instructor or client complaints procedure.

How to book your theory & practical tests